bajix FAQ — Answers to all your questions in one place

First check your internet connection — try switching between mobile data and Wi-Fi. Then clear your browser cache and cookies and log in again. In most games, your previous points and round are automatically restored once the connection is back. If the problem keeps happening, let us know via bajix's 24/7 live chat — our team will assist you quickly.

On Android, open bajix.lat in Chrome, tap the menu (three dots) and select "Add to Home Screen". On iOS, open the site in Safari, tap the share icon and then select "Add to Home Screen". This creates an app-like shortcut so you don't have to open the browser every time.

Yes, bajix is fully mobile-optimized. Slots, live casino, and sports betting all work normally in Chrome, Firefox, or Samsung Internet. For the best experience, keep your browser updated to the latest version and use a stable internet connection.

bajix works fully on Android smartphones and tablets, iPhone and iPad (iOS), and Windows or Mac desktop browsers. No separate app installation is needed — the site can be used with all its features from any modern browser.

Visit bajix's responsible gaming page for complete guidelines. For direct support, contact our 24/7 live chat or email us at [email protected]. Our support team responds in both Bengali and English. We can also point you in the right direction for outside professional help.

bajix is for players aged 21 and above only. Age is verified at registration and an ID may be requested if needed. If any underage person attempts to open an account, that account will be closed and any deposited funds will be returned.

To take a voluntary break, contact bajix support via email or live chat. Both short-term cooling-off (a few days to a few weeks) and long-term self-exclusion options are available. During this period you will not be able to log in to your account and no bonus offers will be sent. See the responsible gaming page for details.

If you are spending more than your set budget, placing more bets to chase losses, neglecting family or work, or finding you cannot control your gaming — these are warning signs. If you feel this way, take a break immediately and speak with our support team.

bajix normally completes withdrawals within 1 hour. If more than 1 hour has passed, check whether the required documents have been submitted on your account. If there is still a problem, contact us via live chat or at [email protected] with your order number.

The minimum withdrawal amount on bajix is ৳1,000. Requests below this amount will not be processed. The same rule applies to all methods — bKash, Nagad, Rocket, Upay, and bank transfer. Before withdrawing, make sure your account balance and wagering requirements have been met.

To withdraw winnings from a bonus, you must first meet the wagering requirement. For example — if you receive a ৳1,200 bonus on a ৳1,000 deposit, you must complete ৳1,200 × 20 = ৳24,000 in wagers. Wagering is calculated on the bonus amount only, not on the deposit. After the requirement is met, winnings can be withdrawn normally.

Yes, bajix processes withdrawals 24 hours a day, 7 days a week — with no restrictions at night, on weekends, or on holidays. Money typically arrives within 1 hour. The support team is active at night too, so you can chat directly for any issues.

Log in to your bajix account, go to the "Deposit" section and select Nagad. Send the amount to the number shown, then submit the transaction ID. The minimum deposit amount is ৳300. If the correct details are provided, your balance will update within a few minutes.

For bKash, you also need to send a minimum of ৳300. Log in, select bKash on the deposit page, send money to the number shown, and submit the reference number or transaction ID. Multiple deposits can be made — each transaction will be counted separately.

bajix itself does not charge any deposit fee. However, your mobile banking provider (bKash, Nagad, Rocket, or Upay) may apply their own transaction charges. For bank transfers, your bank's internet banking fee may apply. These costs are subject to the terms of the relevant service provider.

Deposits usually go through within a few minutes. If it hasn't happened after 15–20 minutes, contact us via live chat or at [email protected] with your transaction ID, amount, and time. If the money was sent to the correct number, the issue will be resolved quickly. Having a screenshot on hand will speed up the process further.

Slot games generally count in full toward wagering. The contribution rate for live casino and sports betting may differ. For a specific list, ask our support team or read the terms and conditions. Choosing the right games to play will help you complete wagering faster.

No, the 120% welcome bonus is available only once per account, on the first deposit. Each person may open only one account. Attempting to claim the bonus through multiple accounts may result in account cancellation.

After opening a new account, a 120% bonus is automatically added on the first deposit — up to a maximum of ৳8,000. For example, depositing ৳1,000 gives you a ৳1,200 bonus, making your total balance ৳2,200. Depositing ৳14,000 gives you the maximum ৳8,000 bonus, for a total of ৳22,000. The bonus may need to be activated before use — confirm with support.

Yes, contact support to cancel a bonus. However, cancelling a bonus will also cancel any winnings earned from that bonus. Your original deposit amount will remain intact. Bonus acceptance or rejection is recorded, so speak with support in detail before making your next decision.