bajix Privacy Policy

1 Scope of Data Collection

bajix collects various types of information to provide its services. This information comes from two main sources: (a) what you provide directly, and (b) what our system records automatically.

1.1 Information You Provide Directly

You may provide the following information when registering, completing verification, or using our support services:

• Full name and date of birth
• Valid email address and contact details
• National ID card or passport number (for age verification)
• Payment details (bKash, Nagad, Rocket, Upay, or bank account number)
• Your chosen username and password

1.2 Automatically Collected Information

When you use bajix, our system may automatically collect the following information:

• IP address and device identification details
• Browser type and operating system information
• Activity logs on the platform — which pages you visited and how long you stayed
• Information collected through cookies and similar technologies
• Transaction history and gaming activity records

2 Purpose of Data Use

bajix uses collected information only for specific, clear, and lawful purposes. We never use your information for unnecessary or unrelated activities.

2.1 Operating and Delivering Services

• Creating and managing your account
• Processing deposit and withdrawal transactions
• Personalising your gaming and betting experience
• Verifying your age and applying responsible gaming policies
• Providing support services and resolving complaints

2.2 Security and Fraud Prevention

• Detecting and preventing fraud, money laundering, and other unlawful activities
• Ensuring account security and preventing unauthorised access
• Maintaining system integrity

2.3 Improvement and Analytics

• Improving platform performance and user experience
• Analysing user preferences to develop new products and services
• Identifying and resolving technical issues

3 Data Retention and Deletion

We retain your information for as long as it is necessary to provide our services or to fulfil legal obligations. The general retention guidelines are described below:

• Active account data: All information is retained for as long as the account remains active.
• Closed account data: After an account is closed, certain information may be retained for a period of time for legal and audit purposes.
• Transaction records: Kept for an extended period to meet financial regulatory requirements.
• Gaming logs: Retained for a set period for technical and security purposes.

If you request permanent deletion of your account, bajix will complete the process as quickly as possible, except where legal retention obligations apply to certain data.

4 Data Sharing with Third Parties

bajix shares information only under strictly controlled circumstances and only with specific third parties. Those circumstances are described below:

4.1 Service Provider Partners

We work with trusted service providers for payment processing, identity verification, and managing technical infrastructure. These partners are required to comply with our privacy standards and may only use your information for the specific tasks defined in our agreements with them.

4.2 Legal Obligations

We may disclose information to comply with court orders, lawful requests from law enforcement agencies, or applicable legal requirements. In such situations, we always share only the minimum information necessary.

4.3 Business Restructuring

If bajix goes through a merger, acquisition, or transfer of assets, user data may be transferred. We will notify you in advance in such situations.

5 Cookies and Tracking Technologies

The bajix website uses cookies and similar technologies. These technologies help improve your browsing experience and maintain service quality.

5.1 Types of Cookies

• Essential cookies: Required for the basic functioning of the website — maintaining login sessions, ensuring security.
• Functional cookies: For remembering your preferences and settings — language, display options.
• Analytics cookies: For understanding how the platform is used — which sections are most popular, where issues are occurring.

5.2 Cookie Controls

You can manage or disable cookies by changing your browser settings. Keep in mind that disabling essential cookies may cause some bajix services to not work properly.

6 Data Security Measures

bajix takes both technical and administrative measures to protect your information. Our security framework is described below:

• SSL/TLS Encryption: Fully encrypted connections are used whenever data is transmitted.
• Secure Servers: Your information is stored on secure, access-controlled servers.
• Access Controls: Only authorised personnel may access your information for specific purposes.
• Regular Security Audits: Audits are conducted regularly to identify and address potential vulnerabilities.
• Two-Factor Authentication: An additional layer of protection for account security.

Even so, no method of transmitting information over the internet or electronic storage can be claimed to be completely secure. We provide industry-standard protection, but no technology company can guarantee absolute security.

7 User Rights

bajix grants its users several rights regarding their information. You can exercise these rights through our support team.

7.1 Right to Access

You may request from us at any time to find out what information we hold about you.

7.2 Right to Correction

If any of your information is incorrect or incomplete, you may request a correction. Many details can be changed directly from your account settings.

7.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, some data must be retained for a set period due to legal obligations.

7.4 Right to Restrict Processing

You may request that your information be used in a limited way for specific purposes. For example, opting out of marketing communications.

7.5 Right to Lodge a Complaint

If you have any concerns about how your information is being processed, you may contact our support team directly.

8 Protection of Minors' Data

bajix's services are intended only for individuals aged 21 or older. We do not knowingly collect personal information from minors.

An age verification process is applied at registration. If we discover that a user is under 21 and their information has been collected, we will close that account and delete the collected data.

9 International Data Transfers

bajix's servers and service provider partners may be located in various places around the world. As a result, your information may be transferred to or stored outside Bangladesh.

For such transfers, we ensure that the receiving party follows appropriate data protection measures. We maintain agreements with all our international partners confirming that they will uphold our privacy standards.

10 Special Protection for Payment Data

Transaction details through mobile financial services such as bKash, Nagad, Rocket, and Upay, as well as bank transfer information, are highly sensitive. bajix ensures additional layers of protection for this data:

• Payment information is always stored in encrypted form.
• Complete card or account numbers are never stored in a general database.
• Industry-standard secure protocols are used for payment verification.
• Suspicious transactions are monitored automatically.

11 Responsible Gaming and Data Support

bajix is committed to responsible gaming. To that end, we analyse your gaming behaviour data so we can offer support before any issues arise. This analysis is never used against you or shared with third parties — it is used solely for your own protection.

If you request gaming limits, self-exclusion, or a temporary account suspension, the information related to that decision will also be stored securely and used without revealing your identity. For more information, visit our Responsible Gaming page.

12 Policy Update Notice

bajix may update this Privacy Policy from time to time. For any significant changes, we will notify you in the following ways:

• A notice will be published on the website.
• Registered users will be notified by email.
• The date of the change will be updated at the top of this page.

If you continue using bajix's services after a revised policy is published, it will be assumed that you have agreed to the new policy. We therefore recommend that you review this page regularly.

13 Contact Us

If you have any questions, concerns, or requests regarding the Privacy Policy, please contact the bajix support team. Our team is available 24/7 in both Bengali and English.

Requests relating to your information will be processed as quickly as possible after verification. We respect your privacy and are committed to maintaining your trust.